About Stansted Express

The Stansted Express service is operated by the Transport UK Group. Our parent company also operates the East Midlands Railway, London Northwestern Railway, West Midlands Railway and the Merseyrail concession, West Midlands plus bus services in London and Surrey. Transport UK East Anglia Limited has been appointed by the Department for Transport to operate the Stansted Express service until 2025.

Our promise

When you travel with Stansted Express you can expect high standards. This means we will:

Provide you with a safe, clean, punctual and reliable train service
Make it easy for you to buy tickets
Always treat you well and fairly
Keep you informed about services, planned changes and disruptions
Publish our performance and quality targets
Listen to you and engage with you more

Transport UK East Anglia Limited is a company registered in England and Wales with company number 07861414. Registered Office address: 1 Ely Place, London EC1N 6RY.

Your rights

Your rights and responsibilities when you travel by train in the UK are explained in the National Rail Conditions of Travel.

About Stansted Express